Frequently Asked Questions

Have a different question and can’t find the answer you’re looking for? Reach out to our support team.

General FAQ

What is Adgenda?

Adgenda is a SaaS tool that optimises and streamlines the Insertion Order process and helps you get more done. This all-in-one software promotes collaboration between advertisers, publishers, media agencies and networks.

What does Adgenda include?

Adgenda includes modules to cater to the entire publishing backend task and manage your insertion orders.

 “Adgenda Dashboard” gives you a rundown on the availability of extra exposure packages and real-time account notifications related to the IOs.

The “Insertion Orders” module allows you to create, export, track, and manage all IOs.

Monitor your revenue with the “Financial Performance Dashboard”.

Manage the To-Do, Done, and Drafts of all the exposure tasks with “Daily Schedule”.

Manage leads and sales activities with the “CRM” sales pipeline.

Create, connect or import existing advertisers with the “Advertiser” module.

Networks allow you to view lists of connected affiliate networks in one location.

Log in to “Users” to add new users and manage member access in Adgenda.

Make changes to profiles In the “Profile” settings, change details like business name, account type, postal code, address, phone number, website, and logo. 

Use “URL” settings to connect the URL of your website to Adgenda.

“Package” settings manage, edit, or organise the various extra exposure options accessible through your URL. 

The “Categories” settings in Adgenda help you edit, delete, or update the signature categories. 

Create and connect events to various packages with the “Event” settings.

“Media Kit” settings can give advertisers review access to your collection of available packages for a certain period.The “Blackout” setting restricts the package’s accessibility for a predetermined period.

Can I access Adgenda on my mobile phone? 

Yes, Adgenda is accessible and usable with any mobile browser but it is designed as a desktop application.

Can I personalise my Adgenda interface with my company’s branding?

Currently we do not offer branding or style customisation. If you have a specific need for your business operations and processes, please contact the Adgenda consultant at info@adgenda.com

Is Adgenda available in other languages?

The tool supports the Google Translate extension functionality, enabling Adgenda in other languages. Follow these steps to translate Adgenda into the language of your choice:

1. Download the Google Translate extension from the Chrome Web Store to add it to your Chrome. Go to the Web Store, search for “Google Translate” on the list, and select “Add to Chrome.”

2. Log in to Adgenda, click on the Google Translate extension icon at the top toolbar of the browser, and select “Translate this page”.

3. Click on the current language in the toolbar to choose your preferred language.

Access FAQ

What are the requirements for a password? 

Safety protocols guarantee the security of your information. We follow a set of guidelines that you must apply while creating your Adgenda password, otheriwse your account set-up cannot be finalised. These are the requirements for a strong password: 

· At least 8 characters in length 

· Must contain a combination of lowercase letters (a-z).

· Must contain a combination of uppercase letters (A-Z).

· Must contain at least one number (0–9).

· Must have at least one symbol

How do I change my password in Adgenda?

To change the password in your Adgenda account, follow these steps:

1. Log out of your Adgenda account if you are currently logged in by clicking on the “Sign out” button at the top right corner of Adgenda software to move into the “Adgenda” login page.

2. On the Adgenda website’s login page, click “Forget Password” below the login form.

3. Click “Continue” after entering your email address, and you’ll receive an email with instructions for setting a new password.

4. Lastly, enter the new password by hitting “Reset password” in the email.

I get an ‘incorrect password’ error message when I try to log in, what now? 

If you can’t remember your password and want to reset it click “Forget/Change” Password On the login screen.

User FAQ

Can multiple users access the same account?

Adgenda accommodates multiple user accounts. After authenticating at https://www.adgenda.com/auth/login with your credentials, you can view the list of users with access to the Adgenda account and their roles from the “Users” setting in the sidebar.

How do I reset my User’s details?

Go to the “Users” module in the Adgenda dashboard to choose the user you want to edit from the “Active users” list.

Next, click the “Action” dropdown button to make minor or major edits to the previously saved information.

What should I do if an employee leaves and the company needs to restrict or cancel their access to Adgenda? 

If an employee’s position is terminated, click on the “User” module in the sidebar menu. You can see the user list that is currently active. Choose the employee ID from this list, then select the “delete” tab from the “Action” dropdown button above the list.

How do I manage the member access of each employee in our company?

The “Roles and permissions” page in the “User” Module of the Adgenda sidebar has a “Role” section for choosing “Admin” or “User” access. This enables you to assign the appropriate role to each employee to ensure they have access to the right software feature. 

Users are assigned the standard default roles when specific “Roles and permissions” are granted to them. Adgenda can also create custom roles if your company has more advanced role requirements.

How do I create users in Adgenda? 

You can add a user in a few steps:

1) Click on the “User” module in the tool sidebar menu to select the “Add user” button and fill in the “user details”. Next, make the desired changes on the “Roles and Permissions” page as needed.

2) Prior to authorising “User” access, add the necessary account details and preview all of your entered information.

Adgenda allows you to create as many users as you’d like and is accessible from a single sign-on. A list of users with access to your Adgenda account can be viewed, along with their roles.

Pricing FAQ

Can I try Adgenda before I buy?

Yes, you can sign up for the Adgenda freemium essential package to build the first 25 IOs with no cost. if you are satisfied with our services and want to continue with Adgenda you can purchase a paid plan after the free version expires. You don’t need to create anew account for the paid version. Our team of software specialists will assist you and your team in getting fully onboarded and started with Adgenda.

What pricing plans are available for Adgenda?

Adgenda offers a flexible and transparent pricing plan for every business: 15€ per Insertion Order Simple.

Handling over 500 IOs annually? Get custom volume pricing designed for your business needs.

Are there any plan limitations during my free trial?

No, you have full access to all features in the free version.

Do I have to pay any setup fees during my free trial?

No, there are no hidden charges or extra fees.

Do you charge for the onboarding process?

Yes, as receiving a thorough step-by-step onboarding is the key to long-term success with Adgenda and we are 100% here to help you with theoretical and practical expertise. For more information, contact our customer services to arrange a one-on-one training session for your entire team.

What is any Adgenda plan cancellation policy?

You are free to cancel your ongoing Adgenda plan whenever you deem fit. You are not required to inform us of your cancellation months in advance.

How is the service billed?

The service is billed on a yearly basis. At the end of each 12-month period, we will calculate the total number of Insertion Orders (IOs) you have processed and bill you accordingly.

How do I make a payment?

Payments are made via invoice. Once you receive your invoice, you can pay using your preferred payment method listed in the invoice instructions.

Can I pay monthly or quarterly instead?

No, our billing is based on a 12-month cycle, and invoices are issued annually after the cycle is complete.

What happens if I cancel the service before the 12 months are up?

If you cancel the service before the end of the 12-month period, you will still be invoiced for any Insertion Orders processed during that time.

Are there any hidden fees or additional costs?

No, you are only billed for the successful Insertion Orders processed during the year. There are no hidden fees or additional charges.

Can I get a breakdown of the IOs processed?

Yes, your invoice will include a detailed breakdown of the number of Insertion Orders processed throughout the year.

How do I update my billing information?

To update your billing details, simply contact our support team or log into your account and update your billing preferences.

How Adgenda works

Get started in 3 easy steps.

1

Set Up Your Account

Create your account and invite your teammates to explore Adgenda.

2

Approve Your First Insertion Order

Import your contacts, connect with publishers, and approve your first proposal.

3

Automate Your
Growth

Stay on top of placements, manage new leads, monitor payments, track performance, and enhance overall efficiency.